Shipping policy

Last updated: 13 August 2026

Shipping within India

Caratory provides complimentary standard shipping on eligible orders delivered within India. Any charge for expedited, special-handling or remote-area delivery will be shown at checkout or confirmed before dispatch.

Processing and dispatch

Most Caratory jewellery is crafted or finished for the individual order. Unless a product page or order confirmation gives a different estimate, orders are generally prepared for dispatch within 15 business days after payment and any required design, size, address or identity verification is completed. Ready-to-ship products may dispatch sooner. Custom, personalised or high-complexity pieces may take longer, and we will contact you if the estimate changes materially.

Secure delivery

Orders are packed securely and sent through an approved delivery partner. Where applicable, the package includes the invoice, product certificate and warranty card. Tracking details are shared after dispatch when available. High-value orders may require an OTP, signature or government-issued photo identification at delivery.

Delivery address

Please provide a complete and accurate address, postcode and telephone number. Contact us immediately if a correction is needed. We cannot guarantee an address or recipient change after an order has entered production or dispatch. Additional delivery charges may apply if a parcel is returned because of an incorrect address, refusal or repeated failed delivery.

Inspecting your parcel

Please check the outer packaging before accepting delivery. If the parcel appears opened, empty, damaged or tampered with, do not accept it where practical and contact Caratory immediately. If an issue becomes visible after opening, keep all packaging and report it within 48 hours with photographs and an unedited unboxing video where available.

Delivery estimates and delays

Delivery estimates begin after dispatch and are not guaranteed. Weekends, public holidays, remote locations, severe weather, carrier disruption, security checks, customs procedures and other events outside Caratory's reasonable control may cause delays. If tracking shows an unexplained delay or a delivered parcel that you cannot locate, contact the carrier and Caratory promptly.

International shipping

International delivery is available only to destinations offered at checkout. Shipping charges, if any, are shown before payment. Import duties, taxes, customs fees, brokerage charges and local levies are the recipient's responsibility unless checkout expressly states otherwise. The recipient must provide any information required by customs or the delivery partner. Customs procedures may extend delivery times.

Contact

For delivery support, email caratory.india@gmail.com, WhatsApp/call +91 76780 59555, or use the Contact Us page.

Order processing

Processing time depends on the product, size, personalisation and availability. The estimate shown on the product page, cart or order confirmation is indicative and may change if additional verification or custom work is required.

Delivery estimates

Delivery estimates begin after dispatch and are not guaranteed. Weekends, public holidays, remote locations, severe weather, carrier disruption and other events outside our control may affect delivery.

Shipping address

Please provide a complete and accurate delivery address and telephone number. Contact us immediately if a correction is needed. We cannot guarantee changes after an order enters processing or dispatch.

Tracking and receipt

Where available, tracking details will be shared after dispatch. High-value orders may require a signature or identity verification on delivery. Please inspect the parcel before accepting it where practical.

International orders

International delivery availability is shown at checkout. Import duties, taxes, customs fees and local charges are the recipient's responsibility unless checkout explicitly states otherwise. Customs procedures may delay delivery.

Failed or delayed delivery

If tracking shows a delay, failed attempt or delivered parcel that you cannot locate, contact the carrier and then our team through the Contact Us page. Additional shipping charges may apply when an order is returned because of an incorrect address, refusal or repeated failed delivery.