Contact information
Last updated: 13 August 2026
Contact Caratory
Our team can help with product guidance, sizing, customisation, appointments, orders, delivery, returns, exchange, buyback and privacy requests.
Customer care
Email: caratory.india@gmail.com
Phone/WhatsApp: +91 76780 59555
Online form: Contact Us
Business details
Caratory Private Limited
CIN: U32112MH2023PTC399175
Registered office: 55 A1, Ground Floor, Shah and Nahar Industrial Estate, Sitaram Jadhav Marg, Dhanraj Mill Compound, Lower Parel, Mumbai, Maharashtra 400013, India.
Order enquiries
Please include your order number and the email address or phone number used at checkout. For a product issue, attach clear photographs of the jewellery, packaging and shipping label. Do not send complete payment-card details, passwords or one-time passwords.
Returns, exchange and buyback
Please obtain written authorisation and packing instructions before sending jewellery. The registered office above is not an automatic return address, and unapproved parcels may be refused or delayed.
Response times
We aim to acknowledge enquiries as soon as reasonably possible on business days. Customisation, product inspection, return, exchange, buyback and delivery investigations may require additional review.
Contact Caratory
For order support, product guidance, sizing, appointments, returns, privacy requests or other enquiries, please use the Contact Us page linked in our footer.
When contacting us about an order, include your order number and the email address used at checkout. Please do not send full payment-card details or passwords.
Response times
We aim to respond as soon as reasonably possible during business days. Complex product, customisation, return or delivery enquiries may require additional review.
Important note
The official contact details displayed on our website, order communications and Contact Us page are the appropriate channels for reaching Caratory. This policy can be updated when additional registered business contact information is ready to be published.