Privacy policy
Last updated: 13 August 2026
Overview
This Privacy Policy explains how Caratory Private Limited ("Caratory", "we", "us" or "our") collects, uses, discloses and protects personal information when you visit caratory.in, purchase from us, contact us, book an appointment or otherwise use our services.
Information we collect
Depending on how you interact with us, we may collect:
- identity and contact details, such as your name, email address, phone number, billing address and delivery address;
- order and transaction details, including products, sizing, customisation, payments, refunds, exchanges, buybacks and communications;
- account information, product preferences, appointment details, reviews and messages sent to us;
- identity or tax information where required for high-value transactions, fraud prevention, delivery, exchange, buyback or legal compliance; and
- device, browser, cookie, advertising, approximate-location and store-usage information collected automatically.
Payment-card information is handled by Shopify and our authorised payment providers. Caratory does not ask you to send complete card numbers, passwords or one-time passwords through email, WhatsApp or the contact form.
How we use information
We use personal information to operate the store; accept, verify, produce, deliver and support orders; provide appointments and customer service; process returns, refunds, exchanges and buybacks; communicate service updates; prevent fraud and misuse; maintain records; improve and personalise our services; comply with legal obligations; and send marketing where permitted. You may opt out of non-essential marketing at any time.
When we disclose information
We may disclose relevant information to Shopify, payment processors, delivery and logistics partners, customer-support and communication providers, analytics and advertising providers, professional advisers, insurers, auditors and authorities where reasonably necessary to provide services, protect the store or comply with law. We do not sell personal information for money.
Cookies and advertising
Our store uses cookies and similar technologies for essential functions, security, preferences, analytics and advertising. You can use available cookie controls and browser settings to manage non-essential cookies. Disabling essential cookies may prevent parts of the store or checkout from working correctly.
Retention and security
We retain personal information only for as long as reasonably necessary for the purposes described above, including order, warranty, accounting, tax, fraud-prevention and legal requirements. We use reasonable administrative and technical safeguards, but no method of online transmission or storage is completely secure.
Your choices and rights
Subject to applicable law, you may ask to access, correct, update or delete personal information, withdraw consent, opt out of marketing or raise a privacy grievance. We may need to verify your identity and may retain information where required by law or for legitimate record-keeping purposes.
Children's information
Our store is not intended for children to make purchases independently. If you believe a child has provided personal information without appropriate permission, contact us so we can review it.
International processing
Shopify and some service providers may process information outside your state or country. Where required, we use reasonable contractual and organisational measures for such processing.
Changes to this policy
We may update this policy to reflect changes in our services, technology or legal obligations. The revised version applies from the date posted above.
Privacy contact
Caratory Private Limited
Email: caratory.india@gmail.com
Phone/WhatsApp: +91 76780 59555
Registered office: 55 A1, Ground Floor, Shah and Nahar Industrial Estate, Sitaram Jadhav Marg, Dhanraj Mill Compound, Lower Parel, Mumbai, Maharashtra 400013, India.
Overview
This Privacy Policy explains how Caratoryindia ("Caratory", "we", "us" or "our") collects, uses and shares personal information when you visit, purchase from or otherwise interact with our online store.
Information we collect
We may collect information you provide, including your name, contact details, billing and delivery details, order information, account details, product preferences and messages sent to us. Payment information is processed by Shopify and our authorised payment providers. We may also collect device, browser, cookie, usage and approximate location information automatically.
How we use information
We use information to process and deliver orders, provide customer service, prevent fraud, improve our store, personalise your experience, comply with law and, where permitted, send marketing communications. You can opt out of marketing communications at any time.
How we share information
We may share information with Shopify, payment processors, delivery partners, technology providers, professional advisers and authorities where required by law. These parties receive information only as needed to perform their services or meet legal obligations.
Cookies and analytics
Our store uses cookies and similar technologies for essential functionality, analytics, security and advertising. Browser and device controls may allow you to manage cookies, although disabling essential cookies may affect store functionality.
Retention and security
We retain information only as long as reasonably necessary for the purposes described above, including legal, accounting and warranty requirements. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.
Your choices and rights
Depending on applicable law, you may request access to, correction of or deletion of your personal information, or object to certain processing. We may need to verify your identity before acting on a request.
Changes and contact
We may update this policy to reflect operational or legal changes. For privacy questions or requests, please use the Contact Us page linked in our footer.